One of my favorite planning-related hashtags is#transitFAIL. The purpose of #transitFAIL is to publicize where public transportation fails its customers and users. It’s a particularly effective tool, because you can use SMS messaging or use a web-enabled smartphone to instantaneously tell the world about how transit just let you down. Some smartphones can even take photos or videos and upload them to Twitter, too.
Using Social Media to Fix Transit That Fails