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Using Social Media to Fix Transit That Fails

One of my favorite planning-related hashtags is#transitFAIL. The purpose of #transitFAIL is to publicize where public transportation fails its customers and users. It’s a particularly effective tool, because you can use SMS messaging or use a web-enabled smartphone to instantaneously tell the world about how transit just let you down. Some smartphones can even take photos or videos and upload them to Twitter, too.

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